See below PDF to view Roof & Plumbing Specialists
Privacy Policy.
The content of this Privacy Policy may be updated from time to time, so we suggest that you return
to the website on a regular basis and carefully read the information provided.
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Privacy Policy
Roof & Plumbing Specialists Pty Ltd is committed to providing quality services to you and this policy outlines our
ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian
Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we
collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our
website www.roofandplumbing.com.au, from your website, from media and publications, from other publicly available
sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information
to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to
the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may
unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are
collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an
individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from
unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take
reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal
Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain
exceptions. If you wish to access your Personal Information, please contact us in writing.
Roof & Plumbing Specialists Pty Ltd will not charge any fee for your access request, but may charge an
administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested
information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that
your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to
date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can
continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
[email protected]